Customer service FAQs-

-When will my order ship?

We ship most orders on the next business day and orders arrive within 5 business days of shipping.

If you ordered a personalized item such as personalized harness or bed, check the respective product page for timing as each product is different.

-Can I track my order?

Yes, you’ll receive an email with a tracking ID/number when your order ships.


-What payment methods do you accept?

We accept payments via Debit cards, credit cards and UPI.

Currently, we do not provide COD facility as we encourage online payments.


-How do I cancel or change an order?

You may contact us at support@caninkart.com or 9520957250 


-What are the delivery charges?

Caninkart has partnered with delivery companies like FedEx, Delhivery to provide our customers with the best rates and service.

On orders above Rs. 599, you don’t have to pay the delivery fee.


-International Shipping:-

Currently, we do not ship outside of India

But, for bulk orders outside of India, please contact us at support@caninkart.com



Products related FAQs-

-What type of dog harness is best for my dog?

The best type of dog harness for your dog will depend on your dog's size, breed, and activity level. Consider a harness that fits well and is adjustable, with a wide chest plate and padding to provide extra comfort. For small dogs, a harness with a step-in design may be best. For larger, active dogs, a front-clip harness or a back-clip harness may work better.


-How do I measure my dog for a harness?

To measure your dog for a harness, you will need a flexible tape measure. Start at the base of your dog's neck and measure around the widest part of their chest. Make sure the tape measure is snug but not too tight.

For size guide, visit *SIZE CHART*


-What features should I look for in a dog harness?

When looking for a dog harness, consider features such as adjustable straps, a comfortable fit, breathable material and most importantly secure buckles.


 -What type of dog collar is best for a large breed dog?

A large breed dog typically requires a strong and durable collar, such as a buckle collar or a martingale collar. Buckle collars are adjustable and provide a secure fit for a large breed dog. Martingale collars are designed to be adjustable and provide a snug fit without choking the dog. Both collar types are suitable for a large breed dog and can provide a secure fit while walking or training.


-How often should a dog collar be replaced?

A dog collar should be replaced when it becomes worn or damaged, or every 8-10 months, whichever comes first.


-What type of collar should I avoid for my dog?

You should avoid collars that are too tight for your dog, as this can cause discomfort and potential harm to your pet.

You should avoid metal choke chains and choke collars for your dog. These types of collars can cause physical and emotional harm.

Instead, choose a collar with a buckle or a martingale style collar.


 -Is martingale collar safe for my dog?

Yes, a martingale collar is generally safe for dogs as it is designed to tighten when the dog pulls and then release when the pressure is relieved. This makes it a gentle and effective way to control your dog without causing them any discomfort or harm.


-How do I train my dog to use a leash properly?

Training your dog to use a leash properly is a process that will require patience and consistency. Start by introducing the leash to your dog in a calm and positive manner. When your dog is comfortable walking with the leash in the house, start taking short walks outside. If your dog pulls on the leash, stop walking and wait until they relax. As your dog gets more comfortable, start taking longer walks.


-What is the most comfortable leash for my dog to wear?

The most comfortable leash for your dog to wear will depend on their size, breed, and coat type. A lightweight leash with a padded handle is often a good option.


-What type of material is best for a dog leash?

The best type of material for a dog leash is nylon webbing, as it is strong and durable.


-What are the benefits of using a leash for my dog?

The benefits of using a leash for your dog include: providing safety, allowing for better control and guidance, discouraging aggressive behavior, and allowing for a more enjoyable walk for both you and your dog.


-What type of leash is best for my dog's size and strength?

The best type of leash for your dog's size and strength depends on several factors, including your dog's breed, activity level, and temperament. For smaller or more active breeds, a lightweight, adjustable leash is ideal. For larger breeds with a more laid-back temperament, a heavier, wide-webbed leash may be better suited.


-How do I choose the right size of dog bed?

When selecting a dog bed, measure your pet from the tip of their nose to the base of their tail while they are in a resting or sleeping position. This will give you an idea of the size of bed your pet will need. Consider their sleeping style and any special requirements they may have, such as elevated support or cushioning.


-What type of dog bed is best for my pet?

The best type of dog bed for your pet depends on their size, sleeping habits, and preferences. Generally, a bed with cushioning, support, and a soft fabric cover is considered the most comfortable option.


-Are there any health benefits to having a dog bed?

Yes, there are several health benefits to having a dog bed. A comfortable, supportive dog bed can help to reduce joint pain and arthritis, provide insulation from cold floors, and provide a secure place to sleep.


General FAQs-

-What is the most effective potty training method for my dog?

Generally, positive reinforcement, consistency, and patience are key components of successful potty training. Start by establishing a regular potty routine and reward your dog with treats and praise whenever they go in the right spot.

Check out our blog on potty training


- How long does it take to potty train a puppy?

Potty training a puppy typically takes several weeks. It may take longer depending on the puppy's age, temperament, and willingness to learn.


- How often do dogs shed their hair?

Dogs typically shed their hair once or twice a year, but some breeds may shed more or less depending on the breed and individual dog.


- What can I do to reduce my dog's shedding?

To reduce your dog's shedding, you can brush your dog regularly, bathe them regularly, feed them a high-quality diet, and check for parasites or skin conditions that may be causing excessive shedding.


- How often should I brush my dog to help control shedding?

You should brush your dog at least twice or thrice a week to help control shedding. Depending on the breed, you may want to brush your dog more often. Additionally, regular grooming and bathing can help reduce shedding.


-How to prevent my cat from scratching furniture?

To prevent your cat from scratching furniture, provide them with a scratching post/board or another item specifically designed for scratching.


-Do cats need baths?

Cats generally do not need baths as they groom themselves. However, if your cat is particularly dirty or has a skin condition, your vet may recommend a bath.